Our Service Agreement

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 The frequency of service to be provided by STERLING BLUE POOLS:  Please check option: ____Weekly ____Twice A Week ___Winter Service³  1.These service options require the CUSTOMER to maintain the pool/spa on the off weeks. Failure to perform standard tasks (Sec.  3) may result in unbalanced chemistry and increased cost to CUSTOMER. 2.CUSTOMER is not bound to the frequency of service  for the length of the agreement. CUSTOMER is entitled to change said frequency by notifying STERLING BLUE POOLS 2 weeks in  advance of changing said frequency. Rates are subject to change. 3.Winter Services are quoted on a case by case basis and will  follow terms and conditions set forth under Every Other Week. 4.All services require CUSTOMER to maintain proper water levels in  pool/spa. If water levels are not adequate, STERLING BLUE POOLS will reschedule and CUSTOMER will be charged for the visit.  5.All Rates include up to 1.25 hours of standard services to be performed. Additional hours spent to maintain pool/spa beyond the  standard hours may result in additional charges billed at the service rate/hour (e.g. Fall Season leaves).  Please identify a Preferred Day of Week:  ___MON ___TUE ___WED ___THU ___FRI ___NO PREFERENCE  Please number in order of preference (1 = first choice)  *Please note STERLING BLUE POOLS will make every effort to accommodate CUSTOMER'S Preferred Day of the Week. However,  STERLING BLUE POOLS reserves the right to perform its services on another day, if necessary. In the event STERLING BLUE  POOLS needs to reschedule CUSTOMER'S normal day an email notification will be sent 

  In the event your service falls on a holiday, service will be rescheduled. In the event of rain on your service day, the pool/spa will be  cleaned to the extent weather permits and chemicals will be added. If service or partial services are rendered, service will not be  rescheduled. (In the event that you believe that a service call was missed for reasons other than those stated previously, please  contact STERLING BLUE POOLS within 24 hours, and the call will be made up.)  

 1) Clean Tile (Monthly) 

 2) Brush Tile (Weekly)  

 3) Brush Walls (Weekly) 

 4) Leaf Rake Surface (Weekly) 

 5) Vacuum Pool/Spa (Weekly) 

 6) Backwash Filter (Monthly) 

 7) Empty Skimmer Baskets (Weekly) 

 8) Empty Pump Basket (Weekly) 

 9) Clean Deck (Weekly) 

 10) Test Water Chemistry (Weekly) 

 11) Balance Water (Weekly) 

 12) Maintain chemical\dosage log customer can access online  (Weekly)  

   All materials necessary for the above services are furnished by STERLING BLUE POOLS. Additional services\visits may be needed  and billed extra above the normal service fees (e.g., storms, severe algae problems, small animal removal, and debris removal  caused by another company). ALL SERVICES ARE DONE AS NEEDED. Clean Deck includes up to 5 feet of pool perimeter of  standard pool type decking (e.g. concrete, pavestone, other stone). STERLING BLUE POOLS will clean deck by using a leaf blower  and/or water hose (if available). Additional cleaning or areas of deck must quote. STERLING BLUE POOLS REPLACES ALL  FILTER CARTRIDGES ANNUALLY IN THE MONTH OF FEBRUARY, BILLED TO CUSTOMER 1 MONTH PRIOR TO  INSTALLATION. 

  Chemicals are added each service visit from STERLING BLUE POOLS’ inventory. Service includes 40 lbs of salt per month. Months  with excessive rain (e. g. Summer) requiring additional salt STERLING BLUE POOLS will add salt & bill at $15, without notification.  STERLING BLUE POOLS will provide up to 4lb of stabilizer a month, additional stabilizer will be billed without notification at $4 a lb 

  Phosphates occur in pool water as a result of decaying biomatter. Certain times of year (e. g. Fall, Spring), and heavy landscaping  can introduce excessive vegetation to the pool causing a rise in phosphate levels. High phosphates can lead to interior finish  problems, and inhibit sanitation processes.Phosphate treatments are not included in weekly services and will be performed at a rate  of $40 per 10k gallons of water treated, without notification 

  Repairs under $_________________will be performed without prior notification. Repairs above  the amount listed here will require written authorization from CUSTOMER. _____ (initial)  

 The CUSTOMER agrees to pay STERLING BLUE POOLS the amount specified below for the  frequency of service indicated above and any additional service performed by STERLING BLUE  POOLS. 

 Weekly service ______ 

 Twice a week service _____ 

 Winter service _____  

  Repair charges will be priced per job with a min. hourly charge of $95. Leak location will be $175.00 per man hour with repair of  priced per job. Customer is responsible for maintaining the water level in the pool and removing standing water and debris from pool  cover if installed. For visits made if CUSTOMER does not provide access to pool or pool equipment, CUSTOMER will be charged for visit either at  their normal service charge per visit or for one hour of work, whichever is greater. All prices are subject to change with written notice 

  ______ Billed.. Payment for service rendered is due upon the due date of the CUSTOMER  invoice. CUSTOMERS have ten (10) business days to submit payment in full. 

  ______ Pre-Pay Payment for services for the month preceding is due the 1st of each month the  services are to be delivered. Customer participating in AutoPay and pre-paying with a tender  other than a credit/debit card must submit their pre-payments, regardless of a STERLING BLUE  POOLS invoice, where the pre-payment is received by STERLING BLUE POOLS by the 10th  day of the month preceeding the month in which the services are to be delivered 

 Any payment is considered late if not paid by the above forementioned statements (Sec. 8). Any amount outstanding for 30 or more  days will bear interest at the rate of 1 1/2 percent per month calculated on the amount owed from the date on which it became due  and payable until paid. Late fee will apply in accordance to STERLING BLUE POOLS” policy and procedures 

 STERLING BLUE POOLS will not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse or  abuse. STERLING BLUE POOLS is not responsible for the performance of any chemicals it does not sell. CUSTOMER should be  aware of normal deterioration of equipment that occurs over time due to exposure to chemicals, sun and wet weather conditions.  The CUSTOMER is responsible for maintaining the correct water level and keeping trees and plants trimmed away from the  pool/spa and equipment and maintaining equipment by authorizing annual service to equipment. STERLING BLUE POOLS is not  responsible for any damages or deterioration caused by failure of CUSTOMER to perform other services recommended by  STERLING BLUE POOLS or by failure of CUSTOMER to properly maintain pool and equipment between visits. If you have any  complaints or concerns regarding frequency or completeness of service, you must call STERLING BLUE POOLS within 24 hours  after the service occurred or was scheduled to have occurred. 

 This agreement may be terminated thirty (30) days after either party receives written notice of intent to terminate from each other.  This agreement may be terminated immediately if all balances are paid in full.